To provide our members with the highest quality service on a wide range of products and services, continue our competitive status and remain on the leading edge of technology while maintaining a sound financial position.
For our Members we commit to:
- Continually consult with them in order to provide quality products and services that focus on their needs
- Assist them in achieving success through a wide range of products and services
- Outperform the marketplace in innovation, creativity and performance
- Maintain our integrity and respect for all people
Our Employees are expected, encouraged and rewarded to:
- Be self-motivated, enthusiastic, energetic, creative and ambitious
- Follow quality standards at all times
- Communicate effectively with each other, with management, and with our Members
- Excel in their work through training, development and personal interest
- Be flexible, willing to cross-train and to work as a team to do whatever it takes to do the job
- Develop, innovate and lead
- Be good representatives of F&A to our Members
- Be security-conscious and work safely at all times
F&A's Management will:
- Demonstrate our commitment to quality through example
- Create a stable environment for our employees and our Members
- Empower all employees to perform at their best in order to contribute to the success of the Credit Union
- Develop a teamwork environment where people have the freedom to pursue their potential for growth and expertise
- Be committed to the successful development, implementation and sustainment of our vision for our Members and employees
