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Accessibility

F&A Federal Credit Union is committed to providing a website that is as accessible as our services. We strive to ensure our mobile, online, telephone, ATM, and in-person services, products, and information are accessible to those with disabilities. We also offer a variety of auxiliary aids and services to help us communicate effectively with members with disabilities.

Branch & ATM
Our branches are designed to meet all federal, state and local standards for accessibility. Accessibility features at our branches include:

  • Exterior: parking space sizes, signage, slopes and grading
  • Entances: wheelchair accessibility to enter the branch. The Whittier branch doors auto open and the Monterey Park branch has a touch button to open the doors.
  • Interior: greeters stationed near the doors, accessible teller windows

We welcome service animals. For users with visual impairments, our ATMs offer tactile input controls with symbols, ascending/descending keypads with visual contrast, Braille instructions, a headset port with verbal instructions and speech mode controls.

Phone
F&A Federal Credit Union does accept TTY/TDD calls. The number for California TTY/TDD is 877-735-2929. For TTY/TDD outside of California please check with your states public utilities commission.

Mobile/Online
F&A Federal Credit Union maintains mobile and browser application compatibility within industry standards. We recommend utilizing your operating system or browser's native accessibility tools for the best online experience. 

Accessible features include:

  • mobile app compatible with AndroidTM & iOS®1 accessibility software
  • keyboard-accessible links
  • color contrast for users with vision impairments
  • text hierarchy to distinguish headlines from content and notation text
  • descriptive links
  • eMessaging

WCAG 2.0 Compliance
We have implemented the recommendations of the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C.) F&A Federal Credit Union chose to use WCAG for compliance because they are determined by the W3C, the consortium that makes the guidelines for the Internet, worldwide. As there is no single definitive test of conformance to Level AA of the WCAG, we have used a variety of methods for assessing our accessibility, not limited to, but including physical tests using screenreaders and keyboard only. If you find a part of the site that you feel does not conform to Level AA of the WCAG, please use one of the methods below to let us know so that we can rectify it.

If you have questions or need additional assistance, you can contact us by phone at 800-222-1226 or send us a secure message

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