Fraud & Identity Theft Center
F&A is here to protect your information, but that also requires your vigilance, especially during the holidays. Let’s stay safe from the season’s common scams.
Tips to protect yourself from scammers this season:
Gift Card Scams
Since gift cards are a scammer’s preferred method of payment, you should only buy them as a present for the people in your life and never a stranger.
Online Shopping Scams
When a holiday deal seems way too good to be true, it likely is. Protect yourself from fake listings by only shopping on reputable websites.
QR Code Scams
Watch out for QR codes on fake holiday flyers and delivery notices. Only scan codes from sources you trust, and check the web address before you enter anything.
Charity Scams
Some scammers exploit the season of giving for grifting. If you ever have doubts about a charity, research its legitimacy before donating.
Phishing Texts
Never trust a link in a text that claims to be about your package. Confirm the status of your holiday orders on the official websites of their delivery services.
Voice Cloning Scams
Connect with your loved ones, not AI versions of their voices. If a familiar voice urgently requests money, hang up and call them back at a number you know.
Job Scams
As demand for seasonal work rises, so do job scams. Reject any “employer” who requires you to pay them in order to get hired.
Romance Scams
Romance scammers exploit the feeling of loneliness, especially around the holidays. Never send your money or personal info to a date you haven’t met.
AI Scams: Risks and Warning Signs
Understanding Deepfake Scams in the Age of AI
Learn more about fraud protection:
FAQs
What should I do if I think an unauthorized person has accessed my account?
If you believe your account has been compromised, please call F&A’s Member Contact Center at (800) 222-1226.
How do I report a lost or stolen card?
If you need to report a lost or stolen card, you can:
- Log in to Digital Banking and navigate to Card Services to block and request a card to be reissued
- Call our Member Contact Center at (800) 222-1226
- Call (888) 297-3416 for 24-hour card services
- Visit a branch
Someone claiming to be from F&A called me about my account. What should I do?
F&A Credit Union will never initiate calls, texts, or emails asking for personal member information, such as your Social Security Number, address, credit card number, or debit card number. If you receive such a call and are unsure if it’s from F&A, hang up and call our Member Contact Center at (800) 222-1226.
I need help accessing my account. Who do I contact?
If you are having technical issues with the F&A website or Digital Banking, please call our Member Contact Center at (800) 222-1226.