Why is F&A upgrading their system?
Our core processing system has served us very well, but it is 40 years old and the company who designed it is no longer going to support it. We therefore had no choice but to upgrade our system. Our team has spent over two years vetting vendors and working on the implementation of new modern technology that will serve the credit union for years to come. The activities related to our upgrade will take place from Friday, December 6th at 4:00 PM – Monday, December 9th at 5:00 PM, referred to herein as the “upgrade period”.
How will the upgrade impact members?
Our goal is for the upgrade to be almost entirely seamless for members. There will be some downtime over the conversion weekend when members will not be able to log in to online or mobile banking. Small changes like a new look for statements, or a different looking receipt may be noticeable, but we have worked very hard to minimize the impact to members, specifically related to digital banking (online and mobile app) functionality.
What Hours will the Credit Union be open during the upgrade period?
- Our branches and call center will close at 4:00 PM on Friday, December 6, 2024.
- We will be closed on Monday, December 9, 2024.
- Our branches will be open regular business hours beginning on Tuesday, December 10, 2024.
- Our contact center will be open from 8:00 AM – 6:00 PM Tuesday, December 10 - Friday, December 13, 2024
- We will resume regular business hours beginning on Monday, December 16, 2024.
Will Digital Banking (online and mobile banking) be available during the upgrade period?
Digital banking (online and mobile banking) will be down for scheduled maintenance from December 6, 2024 at 4:00 PM through December 9, 2024 at approximately 12:00 Noon. Members will not be able to log in to online banking or use the mobile app during this period. While the mobile app is unavailable, members will not have access to Zelle or be able to initiate transfers or payments. All previously scheduled payments and transfers will be processed without interruption.
Will I receive Real-Time Transaction Alerts during the upgrade period?
Alerts sent via SMS to your mobile phone will not be available from 4:00 PM on Friday, December 6, 2024 through Monday, December 9, 2024 at approximately 12:00 Noon.
Can I make a deposit during the upgrade period?
Deposits made at a branch or ATM by 2:00 PM on Friday, December 6, 2024, will be posted as usual. Deposits made after 2:00 PM will not post until Monday December 9, 2024 by close of business. Deposits to an ATM will post by close of business on Monday December 9, 2024.
Can I get cash from an ATM and use my debit and credit card during the upgrade period?
Yes! You can still use your cards for transactions and get cash from over 30,000 ATMs nationwide. Temporary limits on ATM and POS transactions will apply through Monday, December 9, 2024.
Will my member number change?
No. You will keep your member number which will now be referred to as your account number. Most member numbers are six digits and will have four leading zeros added to create an account number. For example, a member number 123456 is now account number 0000123456. Deposit and loan products will also have a new product ID. Letters from product IDs are being eliminated and replaced by a 4-digit number. For example, a standard “S1 Savings” account is now called your Ownership Account. This is the required savings account for membership. It now has a Product ID 0000. If you have a regular checking account that was previously called “S8 Checking” that account is now called Checking with a product ID 0800. Members who have given their accounts a nickname in digital banking (Example: “Sally’s Savings”) will still see those nicknames associated with their accounts in digital banking and on the account statement.
Will scheduled transfers be impacted?
All scheduled transfers will continue without interruption. Going forward loans with minimum payments or statement balances that fluctuate will not allow scheduling recurring transfers in digital banking. Members can schedule one-time payments for these loans, or they can contact the credit union to set up a reoccurring payment.
Will I receive Loan Coupons?
We will no longer generate loan payment or Fireline coupons. Your monthly member statement has all the information you need to make your loan payment online including the balance due, payment amount and the date due. You can also call us to make a payment, or if you prefer to mail a payment you may write your account number with the product ID on the memo line of your check so the payment can be accurately applied to your loan (example: 0000123456-4000). Mail your payment to: PO Box 30831 Los Angeles, CA 90030-0831.
If I misplace my debit or credit card, what should I do?
The quick card lock/unlock feature for debit cards in mobile banking is no longer available. If your card has been lost or stolen, please call 888-297-3416 or log in to digital banking and navigate to Manage Cards, then choose the option to block the card. This will cancel the card and prompt a reissue of a new card with a new card number. The new card will be sent to the address on file within 10 business days. If you need assistance, please contact us during regular business hours at (800) 222-1226.
Can I make a principal only payment on a loan?
Members who wish to make a principal only payment to a loan must first satisfy the next minimum payment due before making a payment to apply to the principal. Principal only payments on a loan can be made in digital banking or by phone. These payments can be scheduled in advance but must include the minimum payment due then any additional funds paid will be applied to the principal.
Mobile Deposit History
Members who use mobile check deposit can view deposit history on their monthly account statement. On December 6, 2024 historical information about mobile deposits will be cleared from the mobile app, and only mobile deposits from December 9, 2024 forward will be found in the history tab in app.
When will statements be generated?
Monthly statements will now be available on the first business day of the month. An alert will let members know their statements are ready to view in digital banking.
Are there any changes to Tax Statements?
1099-R and 5498 Tax statements will be combined, and one form will be mailed out each year.
