You can lock your card by logging into Online or Mobile Banking. You will click on Online Services from the menu and select the RT Alerts & Card Lock feature. You will see a list of cards linked to your checking and or credit card. Select Lock Card for the card you wish to lock.
You can unlock your card by logging into Online or Mobile Banking. You will click on Online Services from the menu and select the RT Alerts & Card Lock feature. You will see a list of cards linked to your checking and or credit card. Select Unlock Card for the card you wish to unlock.
If I lock and unlock my card a few times within the same month will my card be flagged as high risk?
Your card and account may not be flagged as high risk, but locking and unlocking your card throughout the month could affect transactions from being inadvertently denied if the card is forgotten about and remains locked.
Can I lock my card to stop a transaction from going through?
If the transaction has already been approved, locking your card will not prevent the transaction from being posted to your account. If this transaction posts to your account and is fraud or a dispute with a merchant please complete our Visa Debit/Credit Card Fraud form or our Visa Debit/Credit Card Dispute form on our website.
If I lock my card due to losing it, I find it and unlock it, would I be liable for fraud that occurs?
You will not be liable for the fraud, but it is highly recommended that if your card is out of your possession that you block that card and have a new card ordered to prevent any unauthorized transactions from being attempted...
Yes, you can lock your card for any reason. This program is intended to be used if you do not plan to use your card for a period of time and want to prevent unauthorized transactions from being approved. If the card is locked due to fraud, you will need to call the credit union at 800-222-1226 so we may order a new card for your account.